Amazon lost your inventory. Then it graded its own homework.
When a fulfillment center loses or damages your units, Amazon decides whether and how much to reimburse. You have 60 days to catch what its automation missed. The Reimbursement Finder sweeps your Amazon.com (US) Inventory Ledger, refunds and payout history weekly, and gives you ready-to-file case text for every dollar it can't account for.
10% success fee, only on what you actually recover — included with every OptimalCentral plan. The free trial is a preview of your estimated total.
Six places FBA money leaks — checked weekly.
Everything Amazon already reimbursed (including automatic payouts) is subtracted first. What's left are likely misses; check each before you file.
Lost & damaged, never paid
Inventory Ledger adjustments show units lost or damaged in Amazon's fulfillment centers. We net out later "found" corrections and every payout in your Reimbursements report. What remains has a 60-day filing clock.
Refunded, never returned
A customer gets a refund, the item never returns to your inventory, and no reimbursement follows. Claims open 60 days after the refund and close at 120. The weekly sweep tracks each window and marks a claim fileable once it opens.
Payouts below your cost
Amazon reimburses lost and damaged inventory at its estimate of your sourcing cost. We compare those payouts with the cost you recorded and flag the low ones, so you know when to submit your documentation.
Wrong size tier
Amazon measures your products itself and remeasures them without telling you. One bad scan can move a SKU into a bigger size tier and raise every order's fulfillment fee. Enter your real dimensions once (paid plans). Each weekly sweep compares them with Amazon's record and, when yours put the SKU in a smaller tier, gives you the re-measurement case. When your fee history is synced, it adds an estimate of what Amazon can still refund: fees charged in the last 90 days.
Shipped, never received
Inbound shipments Amazon closed with fewer units than you sent. From your synced shipment data, the sweep turns the gap into a claim you can file up to nine months after delivery.
Removals that came back short
Removal orders whose shipped units don't all show up on the removal shipments back to you. Those claims close 75 days after the removal shipment was created.
The sweep detects. You file. The ledger settles it.
Weekly sweep
Every Monday we pull six Amazon reports plus your refund transactions from your connected account and rebuild the claim list. Paid plans can also rescan on demand. New candidates and closing windows arrive in your Monday alert email.
Copy, paste, file
Each claim carries case text with the dates, SKUs, quantities and ledger evidence Amazon asks for. Open a Seller Central case, paste, submit. Under a minute. We never file on your behalf.
Recovery tracked, fee earned
When a payout matches a claim you marked as filed before Amazon paid it, the recovery ledger records it and accrues our 10%. You see the same ledger we do. Fees arrive as a monthly invoice, never an automatic charge.
Fair questions, straight answers.
What does the Reimbursement Finder detect?
Five claim types: fulfillment-center inventory lost or damaged with no reimbursement (net of items later found); refunds where the item never came back to your inventory within 60 days, unreimbursed; FBA fees at a size tier Amazon's own numbers or your real dimensions don't support; inbound shipments received short; removal orders that came back short. It also flags payouts that look low against your recorded product cost.
Why does the 60-day window matter?
Fulfillment-center claims: within 60 days of the item being reported lost or damaged. Customer-return claims: 60 to 120 days after the refund. Miss the window and the money is gone for good. That is why the sweep runs automatically every week.
Doesn't Amazon reimburse automatically?
Often, yes. Anything Amazon already paid is removed from your claim list. What remains are likely misses: check each before you file. The clock is running.
Do you file claims for me?
No. Filing is always your action, by design. Each claim comes with ready-to-paste case text: event dates, SKUs, quantities, ledger evidence. You paste it into a Seller Central case. The Reimbursement Finder never writes to your Amazon account.
How does the 10% fee work?
10% of what you actually recover, nothing otherwise. A payout counts only if it matches a claim you marked filed on your OptimalCentral claim list before Amazon paid. You see the same recovery ledger we do. Fees are invoiced monthly, never auto-charged. The free trial is a preview: nothing is billed. Full terms: Terms of Service.
What about FBA fee overcharges from wrong size tiers?
The fee audit runs in the same weekly sweep. Amazon sets each product's size tier from its own measurements and remeasures without notice; a wrong tier raises the fulfillment fee on every order. Contradictions in Amazon's own numbers are flagged with no input. Enter your real dimensions once (paid plans) and the sweep re-checks against them weekly. Either finding comes with ready-to-paste re-measurement case text. Fee disputes must be filed within 90 days of the charge. Refunds show in the recovery ledger once they appear in your Reimbursements report.
What do I need to connect?
Your Amazon Seller account, once, through the Selling Partner authorization on the Connections page. The sweep only reads your data; it changes nothing. It covers Amazon.com (US) only for now. Amazon.ca and Amazon.com.mx are not swept yet: check them in Seller Central yourself.